I waited on hold on the telephone for four straight hours. Yep, 12:30 until 4:30, when the company I was calling closes and anyone who happens to be waiting on hold is just ... let go.
The company: Armstrong World Industries
The situation: Our church just had new flooring installed, and we received some advice to apply wax. I researched it on Armstrong.com--which has lots of great info--and it doesn't look like we should apply wax (just cleaner and polish instead), but I wanted a technical rep to confirm that, so I called the support line.
Let's see, since I heard it about 800 times, maybe I can recall what the recorded voice kept saying every so often ... It was something like ...Thank you for your patience, but we don't have anyone to talk to you, so please go to our website instead.
Okay, okay, it was a little nicer than that, but the result was the same: No live help.
The reason I held on so long: I had a bunch of (relatively brainless) design to do at work today, and I have a headset that plugs into my phone, so I just refused to hang up. After the first hour, it became a challenge. I had kind of hoped to listen to an entire Stephen King audio novel this afternoon, but hey ... the on-hold message from Armstrong World Industries is nearly as entertaining.
Nearly.
People of Armstrong ... Ya Goofs!
1 comment:
I am a employee of Armstrong and I came across your posting. I do apologize for your problem with the answering service. You are not the first complaint and this concerns me dearly. I will make a copy of your posting and forward it to the company CEO through our internal email. And again I apologize for your issue.
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